PATIENT INFORMATION

Phone Calls & Emails

We are committed to providing the highest quality healthcare to our patients.

All results and healthcare concerns must be discussed as part of a scheduled appointment. Our reception team are able to pass on messages to our clinical team on your behalf, but you will need to make an appointment to discuss these issues with them.

Results

Patients will need to make an appointment to receive their results.

If possible, this appointment is best made at the time of referral for the tests. We cannot release results to anyone other than the patient or their legal guardian unless this has been specifically arranged beforehand.

We are able to remind patients of appointments and recalls via SMS.

Confidentiality

It is our policy to maintain the security of your personal health information at all times.

Our staff are respectful and trained in managing the confidentiality of your personal information and data.

None of your information will be released without your expressed or written consent. We have a full privacy policy that you can access on request.

Feedback

Please direct all feedback, suggestions or complaints to the Practice Manager via our online feedback form